Management
Occupation receptionist deals with a simple approach and operational tasks and tasks performed by
modern charged with receiving in hotel companies.
The text provides for principles of the hotel structure and the role of receptionist in the company on
selling techniques of rooms and host of customer services to be paid during the stay, the practices
to deal with the departure and generally on the back Office.
The manual is aimed both at those who wish to work in the hospitality sector both to those who already operandovi, seeking greater professionalism in carrying out their work.
The whole treatment consists of short paragraphs, fortified inter alia mirrors devoted to legal and regulatory insights and examples of English phrases a practical purpose in charge of the reception.
The CD-ROM contains a demo version of the programme of hotel management "Merlin" of Simplico, with whom you can do practical work on concrete tasks performed by the receptionist.
For information on the CD-Rom write to demo@professionereceptionist.com
Contents:
- Knowing the company
- Sale of hotel rooms
- The arrival reviews
- The living reviews
- The departure
- The back office
To contact the authors write to autori@professionereceptionist.com
Roberto Vuilleumier, technical services tourist-receptive, has a consolidated experience in
management and hotel management and currently works as a trainer and lecturer in occupational
stage.
Rebecca Chiarini, lawyer and lecturer in postgraduate professional courses, holding the legal
profession in the Forum of Bologna.
